I am not able to log into my PhotoJo account. What can be wrong?
The login fields are case sensitive. Make sure you do not accidently have the CAPS LOCK set.
What can I do if I have forgotten my username and password?
In case you have forgotten your username and/or password, email webmaster@photojo.com. We will only send back your account information to the email account that you registered with PhotoJo.
How secure are my photos?
PhotoJo is dedicated to the security of your photos online. All pictures are password protected and stored on our secure redundant servers.
How can I see where my album is shared once I mark it for sharing?
You shared photo album will be listed under our "Shared Albums" section of the site. There the albums are listed in alphabetical order.
Album names with a little lock in the front denotes that the album is secured with an access id and password.
What are your prices for printing photos?
PhotoJo has an ever expanding list of different services available on the web. Here is a sample list of some our latest prices and services.
- 4 X 6 Prints: $0.12 ea.
- 5 X 7 Prints: $0.95 ea.
- 8 X 10 Prints: $3.95 ea.
- 16 X 20 Prints: $18.00 ea.
- 20 X 30 Prints: $29.95 ea.
What is the minimum resolution setting for photographic quality prints?
| Digital Camera Resolution | Max. Recommended Print Size |
| 640 x 480 (300,000 pixels) |
3" x 5" (4 x 6 results will vary) |
1,024 x 768 (800,000 pixels) |
4" x 6" |
|
1,280 x 960 (1 MegaPixel) |
5" x 7" (8 x 10 results will vary) |
|
1,600 x 1,200 (2 MegaPixels and Larger) |
8" x 10" |
Is this Site really free?
Yes, we offer free registration and free storage of your images for 60 days. After which, you will have the option to continue to store your photos online indefinitely for a fee or you can order one of our archiving products to store your photos on a CD or in a beautiful photo album
How good are the pictures from digital cameras?
The quality from digital cameras can range anywhere between sub-par and outstanding. A lot of it has to do with the quality of the camera, however even the best $1,000 top of the lines will give you disappointing results if you do not set the camera properly.
All digital cameras have quality settings, the lower the quality the more pictures you can have on your card, the higher the setting the finer the quality of prints. If you only intend to use your pictures for e-mail than you can use the lowest setting, however if you would like to make prints you should keep in mind our resoltion guide for printing. Generally the setting defaulted by the camera manufacturer is the best compromise between quality and storage capacity.
How long will it take to receive photos that I order?
Your photos from personal albums will be shipped within 2-3 days of your order. Photographs from the featured events will take 3-4 weeks for delivery. Specialty gift items such as mouse pads or photo sweatshirts will take 1 week for processing.
What kind of paper are my pictures printed on?
We use the highest quality chemistry and paper, from Kodak. They have the same durability and fade resistance as standard 35mm film based photos.
What do you charge for shipping my prints?
The following is a list of our delivery options.
- Standard Delivery - $2.95
- 2 to 3 Day Express Mail - $4.95
- Next Day Federal Express - $14.95
- Pick-up at PhotoJo - FREE